Collector support

How can we help?

Contact hello@fatedrop.co.uk for app support, beta access, stock alerts, billing questions or a complaint.

The service is operated by Christopher Paul Keeley, a sole trader trading as FateDrop, at 94 Arden Street, Gillingham, Kent, ME7 1HS, United Kingdom.

Tell us what happened

Include your app version/build, device/OS, the feature you used, what you expected and what happened. For stock or price issues, include the product, retailer/branch, observation time and evidence link if available. Redact private information from screenshots.

Never email passwords, sign-in codes, payment-card details or identity documents. We may ask for a proportionate account check through an appropriate support route.

Beta access and Family

The mobile beta requires an approved FateDrop ID. A TestFlight installation or membership does not bypass approval. Family memories stay on your device; shared Family/Friends chat, photos, invitations, Binder Nights and trader-network contact are paused.

Stock alerts

Check notification permission, account push/Echo choices, TCG/set filters, quiet hours and your saved Local Radar area. Observed stock can change before you arrive. A nearby listing does not establish branch stock, and expected stock is not confirmed shelf stock.

Membership and purchases

Manage subscriptions through the provider used to buy them. Deleting the app or account does not cancel billing. For a missing purchase, failed restoration or unclear charge, contact us with the provider and a redacted receipt reference.

Privacy, deletion and complaints

Request account or data deletion, read the privacy notice, or email us about access, correction or a data protection complaint. Rights requests and complaints have different statutory timeframes; the notice explains them.

For retailer checkout, fulfilment, returns or a purchase dispute, contact the seller. FateDrop can investigate an inaccurate signal or a problem with its own service.